Terms & Conditions

By purchasing from Auswana Coffee you are agreeing to the following terms and conditions:

  • All payments made to Auswana Coffee are to be done through PayPal.
  • Auswana Coffee is not directly liable for any loss, theft, or damage to any goods.
  • Please allow up to 10 working days for delivery although standard shipping takes 2–3 days.
  • No weekend or after hours deliveries are available.
  • If you are located offshore please contact us directly for shipping costs. (Listed shipping costs apply within Australia only.)
  • No returns or exchanges will be accepted without proof of purchase.
  • An official invoice from Auswana Coffee will be sent with every purchase.
  • Whilst all due care is taken, any errors or omissions in the item details are unintentional.
  • Please note, Auswana Coffee is unable to refund shipping or associated freight costs.
  • We will not refund or accept returns for items where the buyer has simply changed his/her mind. However, we are more than happy to exchange at buyer’s cost.

In the event an item needs to be returned to Auswana Coffee, it is the purchaser’s responsibility to pay all shipping and handling costs to Auswana Coffee unless the goods are faulty upon delivery or not as described in which case Auswana Coffee will cover the shipping & handling costs.